TERMS & CONDITIONS

GENERAL INFORMATION

www.NAOASHOES.com (in the following also named the "Website") is provided by NAOA

If you experience any problems with the website or your order placed on the website, please contact Customer Service.

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IMPORTANT NOTICES

Please read the following Terms & Conditions carefully before placing an order on our Website, as these will apply when you make a purchase from the Website. Completing an order on our Website and acceptance of our Terms & Conditions mean that you have concluded an agreement with NAOA for the delivery of your purchase (hereinafter referred to as the "Agreement"). If you do not agree to these Terms & Conditions, you will not be able to buy goods from the Website.

You have the right to withdraw from the Agreement without justification within 14 days after the day on which you or any third parties that you have specified (except the transporter) took physical possession of the goods. Read more under “Right of Withdrawal”. Furthermore, your purchase is covered

 

which means that you have certain legal guarantees for the state and quality, etc. of the items you have purchased. For further information, please read "Defective Goods and Incorrect Items”.

NAOA Terms & Conditions may be updated from time to time (e.g. to reflect changes in technology, our business model, our system capacity, or changes to relevant legislation and regulations), so we, therefore, ask you to accept our Terms and Conditions each time you are making a purchase from the Website. You will not be given notification of any such changes. The Terms & Conditions that were applicable and that you accepted when you made your purchase will be the Terms & Conditions that apply to your order.

Any reference to “you” or “your” means you in your capacity as a user of the Website and any reference to “we”, “us” or “our” means NAOA,.

ORDERING

Contracts can only be concluded on the website. We do not process orders made in emails, letters, or faxes.

The website is open 24 hours a day but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services during the night.

An order placed on a public holiday or during the weekend will be processed on the following business day. You must be at least 18 years old to purchase goods on the website and possess a valid credit card that is accepted by us (see Payment Options below).

We can only process your order if the delivery address is a residential address or a business address in one of the countries on the "We deliver to" list. We do not deliver to PO boxes. Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:

If you do not understand parts of the Terms and Conditions, we recommend that you contact Customer Service before you start shopping on the website.

Your payment details are incorrect or cannot be verified.

Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities.

There is an inadvertent error on the website, such as a payment error or the like.

We have reason to believe that you are under the age of 18.

If you do not understand parts of the Terms and Conditions, we recommend that you contact Customer Service before you make a purchase on the website.

PAYMENT

PAYMENT OPTIONS

We accept the following means of payment:

  • Mastercard
  • Dankort/VISA
  • Visa Electron
  • Maestro
  • American Express (offered to customers in Denmark)
  • Paypal
  • Pay u
  • Nequi
  • Daviplata
  • Addi
  • PSE

 

CVV (CREDIT CARD VERIFICATION NUMBER)

If you pay by credit card, you will be asked to enter the card's security code. You can find the three-digit security code on the back of your credit card, usually on the right side of the credit card's back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.

PAYMENT PROCEDURE

All payments shall be made upon completion of the purchase by you, and prior to acceptance and confirmation by NAOA. If your chosen payment method is rejected, your order will not be shipped and NAOA will have no obligation to fulfill your order.

Please note that some international credit card providers, including VISA, will reserve the amount on your account when you complete your purchase. Please refer to the terms and conditions of your credit card provider.

If you have used the following payment option, your payment will be charged to the means of payment you have selected when you complete your purchase:

  • Paypal

For all other payment options, your payment will be charged to the means of payment you have selected when your NAOA item(s) leave our warehouse for delivery.

PRICES

Your payment will be charged to the means of payment you have selected when your goods leave our warehouse for delivery.

CURRENCY

All prices quoted on the Website for products, delivery and other costs include taxes, VAT, etc. Costs relating to delivery, freight and postage may vary for each order. Delivery costs will be indicated on a separate line in your shopping cart and on the billing page, as part of the total amount of payment.

 

DELIVERY

We deliver to:

  • Colombia
  • Mexico
  • Brasil
  • Australia
  • Austria
  • Belgium
  • Bulgaria
  • Canada
  • Croatia
  • Czech Republic
  • Denmark (excl. Faroe Islands and Greenland)
  • Estonia
  • Finland (excl. Åland Islands)
  • France (excl. Corsica, Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Monaco, Saint Pierre, Wallis and the Futuna Islands,and New Caledonia)
  • Germany (excl. Island Helgoland, and area of Busingen)
  • Greece
  • Hungary
  • Ireland
  • Italy (excl. Campione d’Italia, Livigno, San Marino and Vatican City)
  • Latvia
  • Lithuania
  • Luxembourg
  • Netherlands (excl. Aruba and the territories of the (Dutch) Antilles
  • Norway (excl. Svalbard)
  • Poland
  • Portugal
  • Romania
  • Slovakia
  • Slovenia
  • South Korea
  • Spain (excl. Ibiza, Mallorca, Menorca, Andorra, Canary Islands, Ceuta and Melilla)
  • Sweden
  • Switzerland
  • United Arab Emirates
  • United Kingdom (excl. Isle of Man, Isles of Scilly, Channel Islands, Shetland Islands, Jersey, Guernsey and Gibraltar)

DELIVERY TERMS

Goods will be delivered to the delivery address specified in the order. We only deliver to residential and business addresses, hence, not to PO boxes. Your goods will be delivered Monday to Friday. The time of delivery depends on the country in which the delivery takes place and the carrier used. The goods must be signed upon receipt. It does not necessarily need to be signed by you. People at the delivery address (e.g. a family member, friend or receptionist) may sign for the receipt with a binding effect on you.

Our carrier will make one delivery attempt. The carrier will leave a receipt, which informs you about the details of the next delivery attempt and the possibility of a self-pickup. The carrier will usually keep the goods up to 7 days before returning them to us as undelivered. Please note that our carrier can also deliver the goods to your neighbor, if you have given your consent to this and if the circumstances allow it. Please note that the risk of loss or damage to the goods passes to you after delivery. If the package appears to be damaged you should refuse to receive the goods. If you wish to complain about any lack of conformity, you are required to give notice to us. Please read more under "Defective Goods and Incorrect Items".

SEPARATE DELIVERIES

If your order consists of multiple goods, we reserve the right to make separate deliveries. Separate deliveries may be necessary if certain goods are delayed or out of stock at the time of ordering. You will be informed if your order is subject to separate deliveries. You will not be charged with additional delivery costs for separate deliveries.

COPYRIGHT & TRADEMARKS

Brand names, product names, logos and titles that appear on the website are trademarks or trade names and are property of NAOA or our suppliers. Any reproduction of such trademarks or trade names constitutes an infringement of the owner’s rights and is strictly prohibited unless it is for your own private use.

REPACK

The additional cost of using Repack will be added to your basket. Please note that the delivery cost for Repack will not be refunded as this is a supplementary delivery cost. The same applies in case you chose to return or exercise your right to withdraw.

PRE-ORDER

Pre-ordering allows you to place an order for products that are not yet in stock or available for purchase. By pre-ordering, you can secure your purchase and be among the first to receive the item once it becomes available. Please note that pre-ordering does not mean the item will be shipped immediately. We advise you to check the estimated shipping dates provided on the product page or contact our customer service team here for further information. Please find general information about pre-order below:

  • Your payment will be captured on the day the item is shipped.
  • A pre-order item cannot be purchased together with an item in stock.
  • It’s not possible to buy pre-order items in stores.
  • You will receive a confirmation email when the order is shipped from the warehouse, and the payment will be captured.
  • You will receive an email if your pre-order products are delayed.
  • A pre-order can only be purchased with a credit card and/or gift card.
  • Cancellation: You can cancel your pre-order by contacting our customer service team here.
  • Return: Once you have received your pre-order, you can return the items just like a normal order. Read more about returns here.