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DO YOU OFFER PRICE MATCHING?

We offer price matching up to 14 days after the original purchase date if a product is still in stock. The product has to be unworn and still eligible for a return. Please be aware that we only price match our own markdown prices and not our wholesale partners.

HOW WILL I KNOW MY SIZE?

You will see a link to our Size Guide on each product page. You are also welcome to contact us for advice on products and sizing.

CAN I PLACE AN ORDER WITHOUT CREATING AN ACCOUNT?

Yes, it is possible to place an order without creating an account. However, suppose you do decide to create an account, in that case, you can save your shipping and billing address in the address book. Here you will also be able to view your order history and your tracking numbers for current orders.

CAN I CHANGE OR CANCEL MY ORDER, ONCE IT HAS BEEN CONFIRMED?

Unfortunately, we cannot make any changes or cancel your order once it is confirmed. This also means we can’t change the address stated on the order or the product(s). You can choose not to receive the shipment, which will then be returned to us, or you can use our return service. You are also welcome to contact us for advice on your order.

CAN MY BILLING ADDRESS BE IN ANOTHER COUNTRY THAN MY SHIPPING ADDRESS?

Your billing- and shipping address need to be in the same country.

CAN I CLAIM A FAULTY PRODUCT WHICH I BOUGHT FROM ONE OF YOUR WHOLESALE PARTNERS?

Unfortunately, you cannot claim a faulty product bought from one of our wholesale partners. Due to the Terms & Conditions of our wholesale partners, the claim procedure needs to be handled within that same company.

I RECEIVED MY ORDER BUT IT IS EITHER FAULTY/DAMAGED, INCOMPLETE OR CONTAINS THE WRONG PRODUCT. HOW CAN I GET A REFUND/EXCHANGE?

Please contact our Customer Service as soon as you discover your order is not as expected. If you received a damaged/faulty product, please send a picture to our Customer Service of the product showing the issue and forward your receipt and/or online order number. We need this information before processing your refund. If you bought your product(s) in-store, please contact the store you bought it from directly to help with a replacement.

DO I HAVE TO PAY DUTY AND IMPORT CHARGES?

You do not have to pay any additional costs for customs when shopping at NAOASHOES.com - we cover all duties and tax fees dependent upon country-specific import laws.

ARE MY ITEMS ELIGIBLE FOR RETURN?

Please ensure that the items are in their original selling condition. Note that returns without intact tags or those received after 28 days from the received date of the package will not be accepted.

ARE MY ITEMS ELIGIBLE FOR RETURN?

When your return has been received at our warehouse, we will process it as soon as possible and within 2 business days. When processing is complete and the refund has been issued, it may take up to 10 business days before the amount is in your account, depending on your bank or credit card issuer. We will issue the refund in the same form of payment originally used for the purchase unless you have explicitly agreed on something else.

RETURN & REFUND

ARE MY ITEMS ELIGIBLE FOR RETURN?

Please ensure that the items are in their original selling condition. Note that returns without intact tags or those received after 28 days from the received date of the package will not be accepted.

ARE MY ITEMS ELIGIBLE FOR RETURN?

When your return has been received at our warehouse, we will process it as soon as possible and within 2 business days. When processing is complete and the refund has been issued, it may take up to 10 business days before the amount is in your account, depending on your bank or credit card issuer. We will issue the refund in the same form of payment originally used for the purchase unless you have explicitly agreed on something else.

CAN I EXCHANGE MY ORDER?

Unfortunately, we don’t offer online exchanges at the moment.

CAN I RETURN MORE THAN ONE ORDER IN THE SAME PARCEL?

Currently, if you have multiple orders that need to be returned, it's essential to send them back in separate parcels. This approach enables our warehouse to efficiently process your returns and ensure a smooth handling of each individual order.

CAN I GET A TAX REFUND FOR MY ONLINE ORDER?
Unfortunately, it’s not possible to get a tax refund for purchases made online.